Ryan Williams
Jeremy Julian

Yearly Archives: 2015

The Cruise Industry Just Got A Little More Hip… But How?

November 10, 2015

The cruise industry isn’t one that you’d typically associate with high-tech. Until now. Norwegian Cruise Line’s newest addition to the fleet, the Norwegian Escape, does just that. Of course, we’ve written ad nauseum of technology in the restaurant space (like we did here, here, and here), and with good reason. The restaurant industry has long led the way in the use of technology to improve the guest experience. However, with the announcement of the Norwegian Escape, the cruise industry has apparently taken note, and for the first time ever a cruise ship will use an iPad point of sale system. In other words, Norwegian’s new ship done changed the game up for cruiseliners. The Norwegian Escape, the luxurious and much-anticipated new ship based out ofContinue Reading …

Leveraging Social Media & Customer Loyalty

November 5, 2015

Leveraging Social Media & Customer Loyalty More than anything else, connections bring customers back to restaurants. A connection to the food, to the atmosphere, to that table in the back where you knew that this wasn’t just another first date. Connections between people and places have also fueled the rise of social media networks. Restaurants savvy enough to use these connections to their advantage are generating more business through methods like social media engagement and customer loyalty programs. You want to use these connections for your restaurant too, but where do you start? The tips below provide the framework, as well as a few helpful hints, for leveraging social media & customer loyalty for your business. Leveraging Social Media & Customer Loyalty 1) ClaimContinue Reading …

Managing Technology Sprawl

October 30, 2015

As restaurateurs consider integrating or updating their traditional point of sale (POS) systems with software as a service (SaaS) or cloud-based solutions, keeping track of all of the programs that keep the restaurant functioning becomes a job all its own. Managing multiple sources, services and vendors – what we call “technology sprawl” – can become a burden and reduce efficiency within your operation. So what is the best method for managing technology sprawl? Should restaurants stick with their traditional POS and add features and functions as needed, or make the switch to an all-in-one provider? What is Technology Sprawl? Technology sprawl occurs when information is separated by a variety of applications that don’t always communicate well with each other. Since POS systems have traditionallyContinue Reading …

SaaS vs. On-Premises Software for Restaurants

October 21, 2015

Choosing a new POS system today requires more than just picking the best program on the market. Restaurateurs have to decide between two different types of technology altogether: a traditional, “on-premise” system, or a cloud-based software solution. Understanding the difference between the two will make the choice easier, and open up new opportunities to make your operations more efficient and profitable. SaaS & On-Premise Software: What’s The Difference? SaaS and on-premise software do the same thing – they make restaurant operations possible by tracking inventory, sales, labor, and other aspects of your business. The difference is where these programs live, and the opportunities they provide. On-premise software runs on computers that stay on site at your restaurant, rather than at a remote facility. In contrast,Continue Reading …

RTG in Business Solutions Magazine

October 15, 2015

We are pleased to announce that Custom Business Solutions Marketing Manager and Restaurant Technology Guys blogger Ryan Williams has published an editorial in September’s Business Solutions Magazine. The editorial is titled “5 Reasons Your Restaurant Clients Need IT Solutions Born in the Cloud.” Ryan says that “born-in-the-cloud solutions can capitalize on the agility, flexibility, and scalability of cloud computing, deliver a seamless user experience for customers and staff alike, and provide ongoing improvements and innovation.” Ryan goes on to explain that raising awareness of the benefits available through born-in-the-cloud solutions can ease restaurant owners’ fears about cloud solutions, and keep them on the cutting edge of efficient operations. Read the entire post for yourself by clicking the link below. Read 5 Reasons Your Restaurant Clients Need ITContinue Reading …

Mobile Wallets: What You Need To Know

October 14, 2015

Mobile payment usage through smartphones is expected to more than double from the end of 2014 to 2016, according to a recent study by Juniper Research. The number of “mobile wallets” is projected to reach 200 million by the end of 2016. As this technology becomes more common, restaurateurs need to know how these applications work, the difference between mobile wallet providers, and how to take advantage of the new opportunities that mobile payments provide. Mobile Wallets: What You Need To Know How Do Mobile Wallets Work? Mobile payment systems store user credit card information and use the near-field communication (NFC) chips in smartphones to let users make payments wirelessly. When a user makes a purchase, a unique tokenized code is sent from theContinue Reading …

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