Jeremy and Ryan have returned from their travels and are here to tell you all about what they saw and how it impacts your business. Save yourselves the trip and check out this podcast! You won’t be sorry you did.
Mobile devices have become so ingrained into our lives, dramatically changing the consumers’ habits. The saturation and acceptance of tablets and mobile phones has created new opportunities to enhance customer service by enabling servers to offer faster order taking and faster customer service. So how does this relate to omnichannel strategies and customer service? Well, over the last several years, consumers have seen a dramatic change in retail shopping. We’ve gone from completely separate experiences for online shopping and in-store shopping to various combinations of the two. The growth of mobile and social is also affecting retailers in ways they likely never imagined, and international ecommerce is equally affected by this change. This evolution is called the “Omnichannel experience”, and it will be
In our latest podcast, Jeremy and Ryan talk about 5 BIG mistakes you’re making today that you might not even know that you’re making!! This is one that your guests want you to listen to! Take a listen!
The Guys are coming up on their third stop of the tour! This time around, we will be at Hospitality Technology’s 22nd Annual Multi-Unit Restaurant Technology Conference (MURTEC) on March 9 at the RIO All Suite Hotel & Casino. The conference starts on the 7th but we will not be in attendance until the 9th. At the conference, both Ryan and Jeremy will be attendance so you can ask them any questions at the CBS booth! The Keynote address will cover Digital Leadership: How to Succeed in a WiFi World. It is going to be a great topic about utilizing all the data we have access to. And honestly, a lot of people may not even know the power they have in
All customers have so many expectations these days, and that trend is not lost on restaurant consumers. Providing a seamless customer experience is paramount for frequent restaurant visitors, especially if you want them coming back. Understanding, meeting and even exceeding customer expectations when it comes to next generation engagement is crucial to the success of your business. A 2016 Deloitte report, “The Restaurant of the Future: Creating the Next-generation Customer Experience,” revealed that 40% of frequent restaurant visitors prefer to order online and they spend 26% more per online order at quick service restaurants (QSRs) and 13% more in casual and fast casual establishments. The report points to various options that surveyed restaurant customers deem most important: such as online ordering, payment flexibility and customization