Jeremy Julian

Podcast

216. Restaurant Technology Guys Podcast Ep. 216 – Revolutionizing Temporary Cold Storage: The Polar Leasing Story

January 22, 2024

Introduction:
Welcome back to The Restaurant Technology Guys podcast. We are excited to share the story of Polar Leasing, a company that has been transforming the world of temporary cold storage. In this blog post, we will dive into the details of what Polar Leasing does, the unique applications of their temporary cold storage units, and how they have revolutionized the industry. Join us as we explore the backstory, the process, and the success stories of Polar Leasing.

Section 1: Introducing Duane Waterman and Polar Leasing

  • Duane Waterman, a representative from Polar Leasing, joins us on the podcast to talk about the company.
  • Polar Leasing is a Midwest-based company that specializes in renting temporary cold storage units across the country.
  • Duane explains that they offer walk-in cooler and freezer units in various sizes, which are dual temperature and electric powered.
  • The units can be changed from cooler to freezer temperature as required, making them versatile for different storage needs.

Section 2: The Backstory of Polar Leasing

  • Polar Leasing’s parent company, Polar King, has been in the industry for about 30 years, designing all-fiberglass seamless cooler freezer units.
  • These units are designed to free up storage space inside buildings by placing the units outside the facility.
  • Due to the demand for smaller units, Polar Leasing was established to provide temporary cold storage solutions.
  • The company has experienced significant growth since its inception, expanding its services and customer base.

Section 3: The Applications of Temporary Cold Storage

  • Duane highlights the unique use cases for Polar Leasing’s temporary cold storage units.
  • They cater to food pantries, churches, and organizations that distribute food during the holidays.
  • The units are commonly used to store turkeys, hams, and other perishable items.
  • The flexibility and mobility of these units make them ideal for special events, food festivals, and disaster areas.
  • Polar Leasing serves mobile kitchen companies that require additional cold storage alongside their kitchens.

Section 4: The Process of Renting a Unit

  • Duane explains that the process of renting a unit from Polar Leasing is fast and efficient.
  • The lead time for delivery is usually one to three business days, depending on the location.
  • The units are delivered by depots located across the country, and they take care of both delivery and pickup.
  • Customers can choose rental periods starting from one week, with the option to extend the rental as needed.

Section 5: The Advantages of Polar Leasing’s Units

  • One of the key advantages of Polar Leasing’s units is their seamless construction using fiberglass.
  • The seamless design ensures better insulation, reducing operating costs and improving efficiency.
  • The units hold the cold in longer and release less air, resulting in significant cost savings for customers.
  • Compared to gas-powered units, the electric-powered units offered by Polar Leasing are quieter and safer to enter.

Section 6: Innovations and Future possibilities

  • Duane mentions that Polar Leasing is constantly exploring new innovations and solutions.
  • They are currently working on a monitoring system for their units, which would provide real-time temperature monitoring and alerting.
  • While the monitoring system is not currently offered to customers, it is utilized by the company’s service department for quick response in case of any issues.
  • Duane emphasizes that Polar Leasing aims to provide the best customer experience in terms of service and product quality.

Conclusion:
Polar Leasing has revolutionized the landscape of temporary cold storage with its innovative solutions and customer-centric approach. From seamless construction and efficient operation to fast delivery and flexible rental periods, Polar Leasing caters to a wide range of industries and events. Whether it’s a restaurant in need of temporary storage during renovations or a special event requiring additional cold storage, Polar Leasing offers a reliable and cost-effective solution. Visit their website at www.polarleasing.com to learn more and experience the convenience of their temporary cold storage units.

215. Restaurant Technology Guys Podcast Ep. 215 – Democratizing Access to AI in Restaurants: A Conversation with Carl Turner, Founder of Swipe.by

January 15, 2024

Introduction

It’s hard to overstate the influence of Artificial Intelligence (AI) in our daily lives. Its effects ripple across industries, transforming the way we shop, communicate, and in recent years, eat. One company making a mark in the restaurant industry is Swipe.by, a tech firm leveraging AI to add substance and value to business operations.

Transforming Restaurants with AI

Speaking on a recent episode of the Restaurant Technology Guys podcast, Carl Turner, the founder and CEO of Swipe.by, shared his insights on the role of AI in the restaurant industry. Turner’s journey began with a simple goal: to level the playing field for local restaurants to compete effectively with drive-throughs. The solution was Swipe.by, a platform harnessing the power of AI to transform the way restaurants operate and serve their clientele.

The Power of Data

Turner’s solution is all about data. The ability to track and understand consumers’ behaviors, preferences, and purchasing patterns allows restaurants to anticipate their needs and tailor their offerings. Data points such as opening times, customer ordering habits, location data, and inventory status form the bedrock of Swipe.by’s successful model.

Real-time Adaptability

What makes Swipe.by stand out is how it interacts with real-time data, enabling remarkably agile decision-making. Unlike traditional marketing efforts, Swipe.by allows for more accurate targeting based on real-time data. For example, a restaurant could promote its pumpkin soup on a cold day or switch the promotion to a chilled cucumber soup when it’s hot outside.

An AI-driven Review Consultant

Another innovative feature of Swipe.by is its AI-driven review consultant. This automated system responds promptly to customer reviews, offering tailored responses that acknowledge and engage with each feedback instead of a generic response. This real-time interaction enhances customer engagement and relationship-building and boosts the restaurant’s online ranking.

The Future of AI in Restaurants

According to Turner, the future lies in the continual enhancement of AI capabilities. Swipe.by plans to delve deeper into more customized localization and personalization of services by improving data collection and processing. Future implementations include full social media automation, business development analytics, menu analytics, and more.

Conclusion

In essence, Swipe.by seeks to offer restaurant owners the top-tier technology that giants like McDonald’s utilize, but on a small-scale, affordable level. It’s a compelling example of how democratizing access to AI can provide immense value to both businesses and consumers in the restaurant industry.

214. Restaurant Technology Guys Podcast Ep. 214 – The Future of Restaurant Technology: AI, Customization, and End-to-end Solutions with Nabeel Alamgir

January 8, 2024

In today’s canny business environment, technology plays an imperative role, especially in the restaurant industry. It underpins an umbrella of operations – from kitchen to accounting, from marketing to customer service, and beyond. In a captivating conversation between Jeremy Julian, a seasoned restaurant technology expert, and Nabeel Alamgir, CEO and Co-founder of Lunchbox, we gain insights into the changing contours of restaurant technology.

The Intersection of Technology and Hospitality

Founded in 2019, Lunchbox is a one-stop solution for enterprise restaurant technology needs. With a suite of solutions, including online and app ordering, catering, order aggregation, loyalty, and a Marketing CRM, Lunchbox provides enterprise restaurants and QSRs with everything they need to manage digital orders and engage guests. Nabeel Alamgir shares how he built Lunchbox to be an ecosystem that seamlessly integrates restaurant tech, enabling connectivity across all systems and enhancing the restaurant operator’s business.

The Power of Data Driven Decision Making

Jeremy brings up an intriguing point about data. With copious amounts of data generated from various systems, restaurants sit on an untapped goldmine. However, the real challenge lies in making sense of this data and translating it into actionable insights. Nabeel shares an instance of how Lunchbox is actively addressing this problem. With over 50+ data points syncing in real-time with its Marketing CRM, Lunchbox empowers restaurants to understand, measure, and act on data in real time. Its CRM is powerfully built to enable automated campaigns and touchpoints based on unique customer actions and attributes–effectively handing restaurants the tools to send personalized and relevant messaging to guests.

The Impact of AI and Machine Learning on Off-Premise Ordering

When it comes to predicting future trends of restaurant technology, AI and machine learning lead the way. Nabeel shares a compelling vision for Lunchbox, where they want to make the first party app really dynamic. With weather-based menus and fluctuating pricing, he wants to customize offerings to enhance the user experience and boost sales.

Navigating the Third Party and First Party Delivery Conundrum

One of the modern-day challenges in the restaurant industry is managing third-party and first-party delivery channels. Jeremy and Nabeel discuss the importance of marrying these channels to offer a seamless experience for customers and operators. They agree that third parties like Uber Eats and Doordash can serve as complementary marketing channels to first-party direct ordering, and operational enhancements can be made, like aggregating orders directly to the POS, to drive smooth processes and customer satisfaction.

The Importance of Health and Wellbeing for Leaders

In conclusion, Jeremy and Nabeel touch on an important aspect of leadership in this industry – health and wellbeing. They agree that operators need to take care of themselves first to be able to serve their teams effectively. They also discuss the need to prioritize health as it reflects on their performance and efficiency as leaders of the business.

In the evolving restaurant industry landscape, the confluence of technology, health, and robust decision-making tools act as the golden triangle for success. With technology making headway into every aspect of restaurant operations, the future seems nothing but exciting and full of opportunities. With companies such as Lunchbox paving the way, restaurant operators are more empowered than ever before to navigate the challenges of today and the ones on the horizon.

213. Restaurant Technology Guys Podcast Ep. 213 – ZippyApp: the meeting place for hourly job seekers & employers

January 2, 2024

Title: Streamlining Restaurant Hiring Automation and Turnover Reduction with ZippyApp

With rapidly evolving technology, the dynamics of finding new hires and managing high turnover rates are changing for the restaurant industry. Today we’ll delve into a conversation centered on the innovative ZippyApp, a recruitment marketing platform designed to streamline the talent acquisition process for restaurants.

Rapid Turnovers in Restaurants

One of the challenges consistently plaguing the food service industry is the remarkably high turnover rates. In restaurants, turnover can spiral up to 300%, often leading to a cycle of perpetual recruitment processes with little time to pause and analyze the root cause. This raises an important question for restaurant owners and managers: why do we have such a significant turnover? Is it truly a result of the transient nature of restaurant work, or is there a deeper issue at stake?

The emerging answer is that many people leave jobs due to dissatisfaction with their immediate superiors rather than their pay or schedule. Addressing employees’ relationships with their managers and improving these connections could thus be a key to reducing turnover.

Essential Onboarding and Training

Proper onboarding and training are vital in creating an atmosphere that not only retains employees but also showcases growth opportunities. Teaching employees about the importance of their role in the business ecosystem could significantly decrease turnover rates. By making the job simple and placing employees in a position, they are comfortable with, you can drive the restaurant to reach its peak performance.

Candidate Experience Matters

In attracting and retaining top talent, considering the candidate experience is crucial. The first contact with your brand should deliver a memorable, exciting experience. With ZippyApp, regardless of the channel through which potential employees discover your brand, the candidate experience remains consistently simple and quick, significantly increasing the likelihood of successful applications.

ZippyApp: The Automated Recruitment Platform

Calculating the cost of turnover varies, but it could range anywhere from $1,500 individual up to $5,000 per individual. These expenses seriously undermine business profitability. Hence, plugging the turnover holes is essential.

To counter this, the ZippyApp platform was designed to simplify the recruitment process for restaurant managers. Using artificial intelligence, the system qualifies each application that comes in, follows up with secondary engagement through text messaging engagement, and schedules qualified candidates for interviews all within half an hour.

By making the hiring process hassle-free and efficient, ZippyApp not only streamlines restaurant operations but also enhances the candidate experience, all while ensuring the brand promise remains consistent across all channels.

Looking to the Future

Creating an inviting, efficient hiring process that showcases the growth potential in the restaurant industry is critical. Platforms like ZippyApp can aid in this process by supporting streamlined talent acquisition and substantially reducing turnover rates.

Reflecting on your business practices and pondering the question, “Is the person you’re looking for you?” can guide you in aligning your hiring process with the professionals you aim to recruit.

In a nutshell, with the integration of technology like ZippyApp, restaurants can streamline their hiring process and reduce turnover rates, ultimately leading to a more profitable and successful business. The future of restaurant operation certainly lies in these tech-driven solutions.

212. Restaurant Technology Guys Podcast Ep. 212 – Earned wage access with TimeForge and Rain

December 18, 2023

Have you ever wished you could get paid faster, without waiting for payday? With Rain, you can access your earned wages anytime, anywhere. Rain is a mobile app that connects to your bank account and lets you withdraw a portion of your paycheck before it’s due. You can use Rain to pay bills, cover emergencies, or just treat yourself. Rain is not a loan, so there are no interest fees or credit checks. You only pay a small flat fee when you use the service. Rain helps you take control of your finances and avoid overdrafts or payday loans.

Title: Unlocking the Power of Earned Wage Access: A Conversation with TimeForge and Rain

Introduction

In the most recent episode of the Restaurant Technology Guys’ podcast, the discussion was centered around an emerging trend that is impacting the restaurant industry in a big way: Earned Wage Access (EWA). Host Jeremy Julian was joined by Audrey Hogan, COO at TimeForge, and Jen Terrell, the VP of Employer Partnerships at Rain Instant Pay, to delve into this significant development.

Understanding the Impact of Earned Wage Access

The conversation kicked off with Hogan and Terrell explaining how EWA works and its growing influence in the business landscape. Earned Wage Access, also known as income streaming or pay on demand, allows employees to access their pay in advance of their company’s scheduled payday.

In the past years, EWA gained immense popularity among shift workers who benefit from having instant access to their earnings after a day’s work. Far from being a fleeting trend, Terrell highlighted that EWA is rapidly transitioning from a ‘nice to have’ benefit into a ‘need to have’ benefit. Furthermore, it’s been found that EWA can boost employee engagement and reduce turnover rates.

The modern workforce expects more flexibility in their pay schedule. Whether it is an unexpected emergency expense or just to match their bill cycle with their pay cycle, employees now have the option to access their earned wages prior to payday.

The TimeForge-Rain Partnership

The essence of the conversation revolved around the integration of TimeForge’s labor management solutions and Rain’s Instant Pay feature. TimeForge shares, in real-time, employee data and worked hours with Rain. This collaboration ensures that the correct figures are available for calculation, eliminating the risk of overpayment or inaccurate disbursements due to inaccurate or outdated data.

Mitigating Risk with EWA

Audrey and Jen addressed some frequently raised concerns regarding risk mitigation for restaurants adopting an EWA system. The idea that the restaurant would be left “holding the bag” when employees access their pay early or if the wage information is incorrect was dispelled, due to the system’s robust real-time data collection.

Buche Foods – A Success Story

Wrapping up the discussion was an insightful case study on Buche Foods. Audrey shared how Buche Foods, a long-time customer of TimeForge, saw a swift adoption of Rain within the first two weeks where 37% of employees adopted this benefit. Buche Foods benefits greatly from the streamlined process Jen elaborated on earlier, where Rain takes on the risk of fronting the cash for advance payments and manages the payroll integration.

Conclusion

Earned Wage Access is becoming a key factor for businesses looking to attract and retain a motivated workforce. For businesses on the fence about adopting EWA, this podcast episode offers a deep dive into its benefits and viability.

The demand for flexible earned wage access is growing, and brands that embrace this as part of their benefits package are not just keeping apace with modern trends but are delivering something that employees will find attractive and beneficial.

As Audrey mentioned in her closing remarks, “It’s not optional, you’ve got to figure out how to reduce the risk as best you can”. Therefore, restaurants must ensure that their EWA provider has integrated systems that capture real-time data, ensuring there’s minimal risk for all parties involved.

Download Rain today and see how it can make your life easier.
Check out https://timeforge.com/

211. Restaurant Technology Guys Podcast Ep. 211 – Fantastic food quality lessons from the leaders at Thermodyne

December 11, 2023

Thermodyne foodservice is a company that provides high-quality cooking and holding equipment for restaurants, hotels, catering and other foodservice businesses. Thermodyne’s patented Fluid Shelf technology ensures even heat distribution and precise temperature control, resulting in better food quality, safety and shelf life. Thermodyne offers a range of products, from countertop warmers and steamers to full-size ovens and cabinets, that can meet any foodservice need. Join Aaron Bremer where he shares his journey. 

Title: Utilizing Technology for Enhanced Food Service: Thermodyne Foodservice

Introduction

The advent of technology has revamped countless industries, and the restaurant sector is no exception. The Restaurant Technology Guys podcast aims to help restaurant owners understand how they can leverage technology to streamline their operations. In this podcast episode, the host, Jeremy Julian, delves into an interesting conversation with Aaron Bremer – Director of Sales for Thermodyne Food Service Products.

How Thermodyne Products Assist in Food Services

During the podcast, Aaron gives detailed insight into Thermodyne’s offerings. Thermodyne specializes in developing an array of equipment which makes restaurant operations smoother and more efficient.

Their prime product is a cooking cabinet that maintains a specific temperature in order to cook and hold food effectively. This seemingly simple device is a gamechanger for restaurants as it can maintain the quality of the food to be served while maximizing efficiency in the kitchen.

Aaron also talks about how Thermodyne evolved from making holding cabinets to cooking cabinets. Offering more than just heating shelves, Thermodyne has adapted its technology to meet various food service needs like chilling, holding, or cooking. All these products adhere to the same principle of maintaining a precise temperature.

Dispelling the Doubts on Machine Vs Chef

One of the intriguing parts of Jeremy’s interaction with Aaron comes when they address a commonly held belief among many Chefs – no machine can cook prime rib as perfectly as they can. Aaron counters this belief, explaining how Thermodyne’s cooking cabinet simplifies the process, guarantees consistency, and may even yield a better product. He effectively breaks down the traditional method of cooking prime rib, highlighting potential issues relating to temperature inconsistencies, and even simple forgetting. With Thermadyne’s solution, all this stress can be eliminated.

As a trained chef himself, Aaron is uniquely positioned to connect with other culinary professionals and assure them of Thermodyne’s product efficacy. He emphasizes that their equipment can enable chefs to cook and hold food items like prime ribs with better yield, consistency, and quality.

The Thermodyne Difference

What truly sets Thermodyne apart, Aaron explains, is its use of smart technology and minimal heat dispersion. The newer models come equipped with a touchscreen smart-controller that can transition from cooking temperature to holding temperature. This consistency offers incredible benefits to food service operations – from maintaining the quality of food to reducing energy costs significantly.

Thermodyne also offers dual purpose units that are essentially cooking cabinets with refrigerator condensers attached. These are perfect for establishments such as hospitals or nursing homes that serve high volumes of meals every day. For these businesses, Thermodyne’s solutions not only cut down cooking and prepping times but are also cost-effective.

Conclusion

Embracing technology does not mean casting aside the art and craft of cooking. Quite the contrary, products like Thermodyne’s offer unsurpassed support to culinary experts and food service operations, helping them maintain their passion for great food while offering efficiency and quality that ensures customer satisfaction.

In conclusion, it’s apparent from Jeremy and Aaron’s discussion that the right technology, like Thermodyne’s cooking and holding cabinet, can elevate the cooking and service process in restaurants. With the aim of helping restaurants achieve more with less stress, Thermodyne is indeed revolutionizing the world of food service.

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