Join Jeremy and Paytronix CEO Andrew Robbins where they talk about customer loyalty, how it goes well beyond rewards programs, and why many restaurants still have a hard time today creating personalized experiences for guests. They also discuss where the industry is headed and explain the current uses of AI and ML, specialized robots, and ghost kitchens, reflecting on the impact they have on brand loyalty and what it means to be a restaurant. There’s also some reminiscing about homemade hover crafts – so there’s something for everyone.
Andrew Robbins is the CEO of Paytronix Systems, Inc. A product visionary and team leader, he’s spent the last 20 years at the company in various leadership roles and transforming the restaurant customer experience. A formally trained engineer, Andrew is bullish on technology and design as a means of business success. Andrew graduated from Princeton University with a Bachelor of Science in Mechanical and Aerospace Engineering and received a Master’s in Mechanical Engineering from MIT and a Master’s in Business from Harvard University.
Paytronix sits at the intersection of convenience, payment, and loyalty. The company helps more than 1,800 restaurant brands and convenience stores across 34,000 locations innovate their customer experience. Through one-to-one engagement with more than 225 million guests via Order & Delivery, Loyalty, CRM, and Stored Value, Paytronix delivers artificial intelligence features that motivate increased visits and spending throughout the customer journey. Learn more at www.paytronix.com.