7 Technological Innovations That Changed the Restaurant Industry Forever
May 9, 2023
Restaurants have undergone a significant transformation in recent years, with technology playing a key role in shaping the industry. From digital menus to online ordering, technology has revolutionized how restaurants operate and interact with customers. Here are seven technological achievements that have changed restaurants forever:
- Point-of-Sale Systems (POS) – 1973: Developed by IBM, the POS system enabled restaurants to process transactions electronically, reducing the need for manual cash registers. This allowed for faster and more accurate payment processing, inventory management, and sales tracking.
- Microwave Ovens – 1945: Invented by Percy Spencer, the microwave oven revolutionized the restaurant industry by allowing fast and efficient food preparation. Microwave ovens helped to reduce cooking times and increase the speed of service, making it easier for restaurants to serve customers quickly.
- Online Ordering – 1994: The first online food ordering system was created by Pizza Hut, allowing customers to place orders directly through the Internet. Online ordering has since become a popular feature among restaurants, providing customers with the convenience of ordering from home and reducing wait times in-store.
- Digital Menus – 2007: Digital menus were first introduced by the restaurant chain McDonald’s, allowing customers to view menu items and prices on high-definition screens. Digital menus have since become popular in many restaurants, providing customers with a more engaging and interactive menu experience.
- Delivery Apps – 2010: The first food delivery app was developed by Grubhub, allowing customers to order food from their favorite restaurants for delivery. Delivery apps have since become a popular feature among restaurants, providing customers a convenient way to enjoy restaurant-quality food from the comfort of their homes.
- Self-Service Kiosks – 2013: McDonald’s was the first to introduce self-service kiosks, allowing customers to place orders and pay without interacting with a cashier. Self-service kiosks have since become popular in many restaurants, providing customers with a faster and more convenient way to order and pay.
- Contactless Payments – 2014: Contactless payment technology, such as Apple Pay and Google Wallet, has become increasingly popular recently. Contactless payments allow customers to pay for their meals using mobile devices, eliminating the need for physical credit cards or cash. Contactless payments have become popular among restaurants, providing customers with a safer and more convenient payment option.
Technology has played a significant role in shaping the restaurant industry over the years. From the introduction of the POS system in 1973 to the rise of contactless payments in 2014, restaurants have continuously embraced new technological innovations to improve their operations and enhance the customer experience. As technology continues to evolve, it will be interesting to see how it further transforms the way restaurants operate and interact with customers.