Welcome back to the Restaurant Technology Guys podcast! Today we had the pleasure of hosting Kat Claypool from Wisetail for an insightful discussion on the evolution of learning management systems, especially within the restaurant industry. Wisetail is an innovative company that has redefined employee enablement, helping frontline workers maximize their potential with technology.
Meet Kat from Wisetail
Kat brings a rich history of experience within the restaurant technology space, having worked with leading tech companies before finding her passion at Wisetail. She shared her journey and her enthusiasm for how Wisetail impacts the restaurant industry by providing tools that make a difference.
What is Wisetail?
Wisetail, an employee enablement platform, was founded in 2008 in Bozeman, Montana. It focuses on being a human-centric technology tailored to support frontline workers. Wisetail offers a comprehensive learning management system (LMS) that has expanded to include a variety of tools like OnTrack operational checklists and content management systems, thanks to its acquisition of PlayerLync.
The Importance of Micro Training
In today’s fast-paced world, traditional methods of training are becoming obsolete. Wisetail embraces the concept of micro-training — breaking down learning into manageable, brief segments. These snippets ensure information is quick to absorb and relevant, aligning with the way newer generations learn through platforms like TikTok.
Hybrid Training and Real-Time Support
Kat explained how Wisetail supports the hybrid training model, combining virtual and in-person learning. This allows for real-time support, such as virtual “hand-raises” that notify managers when employees are ready to be evaluated on hands-on skills, ensuring comprehensive and practical knowledge acquisition.
Tech Consolidation and Operational Efficiency
Wisetail’s platform offers a consolidated tech solution, bringing together various aspects of operational management. This integration helps maintain brand consistency and improves operational efficiencies. By combining multiple functionalities — from LMS to operational checklists — Wisetail minimizes the need for multiple disconnected tools.
The Role of AI
AI is revolutionizing the way we interact with technology, and Wisetail is no exception. Through features like subtitling in videos and AI-driven text extraction, Wisetail enhances accessibility and usability for both admins and end-users, making training more efficient and personalized.
New Partnership with Synthesia
One of the most exciting developments Kat shared was Wisetail’s new partnership with Synthesia, a cutting-edge AI video platform that enables businesses to create high-quality, personalized training videos without the need for traditional video production. This partnership allows Wisetail users to seamlessly build AI-generated videos directly within the platform, making it faster and more scalable to produce engaging training content. With Synthesia’s avatar-based video creation and Wisetail’s robust LMS infrastructure, restaurant operators can now deliver highly consistent, visual-first training that resonates with modern learners — all while saving time and production costs.
Success Stories and Impact
Kat highlighted success stories of how Wisetail has helped clients streamline operations and improve guest experiences. By consolidating their tech stack and focusing on operational efficiency, companies have seen noticeable improvements in consistency and service delivery.
Conclusion and How to Get Started with Wisetail
Joining Wisetail means becoming part of a culture that values human-centric service. Whether you’re interested in learning more or ready to view a demo, Wisetail offers numerous resources to help organizations reach their goals. From interactive demos to personalized consultations, the Wisetail team is ready to assist any business looking to enhance their employee enablement.
For those interested in transforming their training and operational processes, visit wisetail.com to explore further or contact Kat Claypool directly on LinkedIn. Embrace innovative learning and management solutions specifically tailored for the dynamic restaurant industry with Wisetail.
Remember, the first day is crucial for new employees, and Wisetail ensures it’s a successful step towards long-term retention and satisfaction. Thank you for tuning in, and if you haven’t already, subscribe to the podcast for more insightful episodes!
