Restaurant Online Outrage: A Crisis Playbook — JD Miller | RTG Ep. 361
JD Miller on how AI mistook his balcony for a restaurant, why half the Cracker Barrel boycott was bots, and the crisis playbook every operator needs.
Brooklyn Water Bagel’s 14-Step Water System — Dan Smith | RTG Ep. 360
Brooklyn Water Bagel CEO Dan Smith on the 14-step water system behind 20 Florida stores, a 70% off-premise mix, and 5-to-7-unit franchise territories.
Why Your Loyalty Emails Don’t Convert — Yosef Peterseil, Blings | RTG Ep. 359
Blings co-founder Yosef Peterseil on the MP5 video format, Habit Burger's 42% referral share rate, and why personalized video beats the loyalty email.
Why This Franchisee Gave Back $141K — Kyle Huck, Wings Etc. | RTG Ep. 358
Wings Etc. franchisee Kyle Huck gave $141,191 back to his Ohio towns. Why local sponsorship and Dine-To-Donate pay for themselves.
How a Chick-fil-A Operator Uses AI to Lead — Jon Harmeling | RTG Ep. 357
Chick-fil-A operator Jon Harmeling on using AI for significance, not just success — and the Slack question that surfaced who deserved a thank-you.
The Recommendation Economy Comes to Restaurants — Pat Venn, PRIMA | RTG Ep. 356
PRIMA COO Pat Venn on why restaurants can't trace their best diners, and how hotel concierges, influencers and referrals finally become trackable.