Brooklyn Water Bagel’s 14-Step Water System — Dan Smith | RTG Ep. 360
Brooklyn Water Bagel CEO Dan Smith on the 14-step water system behind 20 Florida stores, a 70% off-premise mix, and 5-to-7-unit franchise territories.
Why Your Loyalty Emails Don’t Convert — Yosef Peterseil, Blings | RTG Ep. 359
Blings co-founder Yosef Peterseil on the MP5 video format, Habit Burger's 42% referral share rate, and why personalized video beats the loyalty email.
Why This Franchisee Gave Back $141K — Kyle Huck, Wings Etc. | RTG Ep. 358
Wings Etc. franchisee Kyle Huck gave $141,191 back to his Ohio towns. Why local sponsorship and Dine-To-Donate pay for themselves.
How a Chick-fil-A Operator Uses AI to Lead — Jon Harmeling | RTG Ep. 357
Chick-fil-A operator Jon Harmeling on using AI for significance, not just success — and the Slack question that surfaced who deserved a thank-you.
The Recommendation Economy Comes to Restaurants — Pat Venn, PRIMA | RTG Ep. 356
PRIMA COO Pat Venn on why restaurants can't trace their best diners, and how hotel concierges, influencers and referrals finally become trackable.
Why Storytelling Saved San Pedro Fish Market — Michael Ungaro | RTG Ep. 355
Michael Ungaro on how San Pedro Fish Market went from 2.8% to 14% annual growth by telling its own story — and became Kings of Fi$h on Amazon Prime.