Join Jeremy and Paytronix CEO Andrew Robbins where they talk about customer loyalty, how it goes well beyond rewards programs, and why many restaurants still have a hard time today creating personalized experiences for guests. They also discuss where the industry is headed and explain the current uses of AI and ML, specialized robots, and ghost kitchens, reflecting on the impact they have on brand loyalty and what it means to be a restaurant. There’s also some reminiscing about homemade hover crafts – so there’s something for everyone. Andrew Robbins is the CEO of Paytronix Systems, Inc. A product visionary and team leader, he’s spent the last 20 years at the company in various leadership roles and transforming the restaurant customer experience. A formally trained
Digital pickup and delivery (DPD) has been on the rise over the past two years. Even as things get back to normal, people are hanging on to their new online spending habits. This means that the digital pickup and delivery sales that exploded in 2020 and 2021 are here to stay. The question is, is DPD right for your restaurant? The Rise of Digital Pickup and Delivery Over the last twenty years, online sales have been steadily growing. Today, we have hit a crescendo in terms of buying and selling online. The tech has been with us for some time, all we needed was a little push to finally bring DPD home in earnest. It started with online menus, which were relegated to Chinese
Matt is the Founder & CEO of ClearCOGS, a predictive demand forecasting startup focused on helping restaurants reduce food waste. He spent years basing his own restaurant operations on guessing sales and inevitably scrambling to react each day. Now he’s leveraging technology, serving restaurants customized forecasting tools tailored to their unique operational needs. Predictive Food Prep | Clearcogs | United States
The internet is rapidly becoming the central hub of all human communications and interactions. The restaurant industry has been resistant to the changes that information technology is making inevitable, and it’s easy to see why.
Join Jeremy and Phil Crawford, CTO of CKE owner of Carl’s Jr and Hardee’s where they talk digital transformation of these iconic brands. Carl’s Jr. (carlsjr.com) and Hardee’s (hardees.com) Phil Crawford is currently the CTO of CKE Restaurants, the parent company of Carl’s Jr. and Hardee’s which operates 4000+ QSR restaurants worldwide. Crawford leads CKE’s Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers/ evolving expectations. Crawford has over 20 years of experience in C-Level Technology rolls. Previous he has served as Global Chief Technology Officer at Godiva Chocolatier, Inc. Prior to that, he served as Chief Information Officer/Head of Technology for Shake Shack, Inc. and Yard House Restaurants, Inc.