Join Jeremy and the iconic brand A&W where they talk about growth, profitability and how they have stood the test of time. ABOUT A&W RESTAURANTS: Established in 1919 in Lodi, CA as a roadside stand, A&W Restaurants now stands as a thriving part of the American experience. With 500-plus locations across the country, including 300 standalone restaurants, the brand remains a one-of-a-kind true original. Even its signature A&W Root Beer, served in an iconic frosty mug, is handcrafted at the restaurant. Today, that traditional approach is resonating strongly with consumers, who are looking for authentic brands. For more information, visit https://franchising.awrestaurants.com/
WOWorks was formed in 2020 with a mission to help guests pursue their passions and live their best lives by serving healthy, nutritious and flavorful meals along with its Vow to “WOW!” guest hospitality. Fully owned by Centre Lane Partners, LLC, WOWorks’ portfolio, in addition to its newest brands, Barberitos Southwestern Grille and Cantina and Zoup! Eatery, consists of: Saladworks, the nation’s leading fast-casual salad brand; Frutta Bowls, a unique restaurant franchise serving a variety of superfood bowls, fresh fruit smoothies, protein bites and more; Garbanzo Mediterranean Fresh, a popular Mediterranean restaurant concept; The Simple Greek, which offers a fresh and healthy take on traditional Greek recipes in a fast-casual setting. WOWorks seeks to drive explosive growth across all of its brands through a variety of channels, both traditional and non-traditional, including ghost kitchens, food trucks, grocery retail and more.
Join Jeremy and Paytronix CEO Andrew Robbins where they talk about customer loyalty, how it goes well beyond rewards programs, and why many restaurants still have a hard time today creating personalized experiences for guests. They also discuss where the industry is headed and explain the current uses of AI and ML, specialized robots, and ghost kitchens, reflecting on the impact they have on brand loyalty and what it means to be a restaurant. There’s also some reminiscing about homemade hover crafts – so there’s something for everyone.
Andrew Robbins is the CEO of Paytronix Systems, Inc. A product visionary and team leader, he’s spent the last 20 years at the company in various leadership roles and transforming the restaurant customer experience. A formally trained engineer, Andrew is bullish on technology and design as a means of business success. Andrew graduated from Princeton University with a Bachelor of Science in Mechanical and Aerospace Engineering and received a Master’s in Mechanical Engineering from MIT and a Master’s in Business from Harvard University.
Paytronix sits at the intersection of convenience, payment, and loyalty. The company helps more than 1,800 restaurant brands and convenience stores across 34,000 locations innovate their customer experience. Through one-to-one engagement with more than 225 million guests via Order & Delivery, Loyalty, CRM, and Stored Value, Paytronix delivers artificial intelligence features that motivate increased visits and spending throughout the customer journey. Learn more at www.paytronix.com.
Matt is the Founder & CEO of ClearCOGS, a predictive demand forecasting startup focused on helping restaurants reduce food waste. He spent years basing his own restaurant operations on guessing sales and inevitably scrambling to react each day. Now he’s leveraging technology, serving restaurants customized forecasting tools tailored to their unique operational needs. Predictive Food Prep | Clearcogs | United States
Phil Crawford is currently the CTO of CKE Restaurants, the parent company of Carl’s Jr. and Hardee’s which operates 4000+ QSR restaurants worldwide. Crawford leads CKE’s Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers/ evolving expectations. Crawford has over 20 years of experience in C-Level Technology rolls. Previous he has served as Global Chief Technology Officer at Godiva Chocolatier, Inc. Prior to that, he served as Chief Information Officer/Head of Technology for Shake Shack, Inc. and Yard House Restaurants, Inc.