Jeremy Julian
Jeremy Julian
The cruise industry isn’t one that you’d typically associate with high-tech. Until now. Norwegian Cruise Line’s newest addition to the fleet, the Norwegian Escape, does just that. Of course, we’ve written ad nauseum of technology in the restaurant space (like we did here, here, and here), and with good reason. The restaurant industry has long led the way in the use of technology to improve the guest experience. However, with the announcement of the Norwegian Escape, the cruise industry has apparently taken note, and for the first time ever a cruise ship will use an iPad point of sale system. In other words, Norwegian’s new ship done changed the game up for cruiseliners. The Norwegian Escape, the luxurious and much-anticipated new ship based out ofContinue Reading …
Minimum wage increases are all the rage today in places like Seattle and Los Angeles, where local governments are phasing in a $15-an-hour minimum for labor over the next few years. While some can look forward to a slightly bigger paycheck, restaurant owners and employees alike are concerned about what these increases will do to their industry. In June, the Wall Street Journal estimated that profit margins for restaurants in cities or states with rising minimum wages could shrink by one to four percentage points, based on a study by Moody’s Investors Service. Now, minimum wage staff typically don’t make up most of a restaurant’s team. So why the lost profits? Moody’s says that employers will probably introduce across-the-board raises to keep veteran workers happy and maintain theContinue Reading …
Technological advances are happening fast and furious these days, permeating every market and industry imaginable. The food service industry is certainly no exception. Restaurants like BJ’s, Chili’s, Applebee’s, and Taco Bell have hopped aboard the technology train – and they are seeing the fruits of their efforts, too. In our previous post, we mentioned BJ’s Restaurants’ use of an app which allows guests to reserve tables, order food, and pay their bill via their smartphone. Restaurants like Applebee’s, Chili’s, Stacked, and B-Dubs (Buffalo Wild Wings) are employing the use of tabletop tablets for what we call guest-facing ordering. A recent article in Nation’s Restaurant News highlighted the use of tabletop tablets for guest ordering as a means of not only staying current with technological advances,Continue Reading …
