As we all know, life is stressful. According to the Holmes and Rahe Stress Scale, the top 5 most stressful events in a person’s life are death of a spouse, death of a child, moving, starting a new job, marriage and severe illness. These are all very legitimate stress-drivers. But if Holmes or Rahe were ever to own a restaurant, I would bet that they would agree that one of the most stressful experiences an owner will experience is an install or update of a POS system. From my experience with hundreds of installs, I know how stressful it is! There are few aspects of the process that aren’t stressful: it’s time consuming, you have to learn a new product, there are strange (yet
So you’ve made the decision to install a POS system… Now what? There are many factors that go into a successful POS implementation, not the least of which is the partner and products you choose. A myriad of resources will talk about how to choose a system and what hardware will work best to achieve your goals. Not as many discuss the next steps. Here are seven important tips for a successful implementation after your company has made the important choice of partner and system. 1. Define the “point people” for your organization, your POS partner and any other vendor companies involved. Often the person who made the POS system purchase decision is not the same person responsible for implementation out to the restaurants.