We have all been there: you got a negative review on social media. It was on one of the platforms of Facebook, Yelp, Foursquare and/or Google. How did you deal with that review? Just tell yourself to ignore it? Did you try to engage the poster? Or, did you get offended/angry, go about your day and never stop thinking about that review? We are here to tell you: engage the user. Why would you engage a user? Think of it this way: nearly 70% of people using the Internet are influenced by reviews. This means that you’ve got to take your restaurant reviews seriously – whether they are positive or negative. It is important to be proactive when it comes to
We’re excited to announce our first ever giveaway! Since restaurant operators work hard AND play hard… RTG and Vantiv have teamed up to present this giveaway in the spirit of both. Use it to post delicious videos of your restaurant or brag about your latest trail ride, either way you win. The RTG podcast is packed with advice from pros who know the restaurant industry like the back of their hand. Browse our podcasts here. Enter Contest
You ever wondered before you go out to eat, ‘Geez, I hope I don’t get there when they are busy. It could take forever to get my food?’ Well wonder no more! Google has got you covered. Last week, Google added a new feature that provides estimated wait times for restaurants in search results. Wait, what??? Once it rolls out in their area, Google users will be able to see not just average hourly crowd sizes under a restaurant’s listing, but also a guess for how long it’ll take to get a seat. Google predicts it will be able to offer these wait times for almost a million restaurants worldwide when the update is completed. Also note that this capability will be
In their latest Podcast, The Restaurant Technology Guys talk about something that is usually lacking in a manager’s busy day – and that’s giving and receiving constructive feedback. Join Jeremy and Ryan as they talk about step-by-step practices to incorporate “feedback loops” into your daily business practice and the HUGE benefit it can have. Check it out! As always, we love the feedback ourselves. Reach out to us at www.restauranttechnologyguys.com to let us know what you think or if you have a great topic for an upcoming show!
Brunch: that magical time on Saturday and Sunday between breakfast and lunch where patrons are either stumbling in from a hard night out on the town, strolling in from the church or grabbing a bite with friends. It’s a time where all walks of life throughout all generations meet. Or, as The New York Daily News labeled it, the “ritual that is corroding the soul of America.” Easy there, Tiger. It’s just omelets, mimosas, pancakes and avocado toast. Chill. But it is our goal to help you bring in that extra business into your restaurant! That’s why we ask: to brunch or not to brunch? If you do not have a specific brunch service, should you? Our answer: Yes.
We have a special treat for our readers today! Our friends over at Impos, who are THE leading hospitality POS system provider in Australia, produced the great article you are currently reading! So sit back and enjoy! The entire restaurant industry has been radically shaken by smartphones over the last decade, and particularly in the last 5 years. 25 years ago, food service centered around either old-fashioned sit-down places, or phoned-in delivery (which was itself a major innovation). While metropolitan areas like Sydney or Melbourne have always been up with cutting-edge technology, most areas have been dependent on at least one of the two options, sometimes only one. You had to go to a local restaurant, hoping you’d get a seat and that they