As we all know, life is stressful. According to the Holmes and Rahe Stress Scale, the top 5 most stressful events in a person’s life are death of a spouse, death of a child, moving, starting a new job, marriage and severe illness. These are all very legitimate stress-drivers. But if Holmes or Rahe were ever to own a restaurant, I would bet that they would agree that one of the most stressful experiences an owner will experience is an install or update of a POS system. From my experience with hundreds of installs, I know how stressful it is! There are few aspects of the process that aren’t stressful: it’s time consuming, you have to learn a new product, there are strange (yetContinue Reading …
The topic of mobile payments has been red hot lately. As we saw at NRF a few weeks back, the debate of whether Bluetooth Low Energy (BLE) or Near Field Communication (NFC) will be the clear winner has been heating up since Apple’s announcement of iBeacon and PayPal’s Beacon that utilizes BLE technology to submit transactions or to engage the consumer in ways that NFC cannot. NFC supporters have delivered valid points that would suggest NFC as a clear winner, while BLE advocates also have some great things to say. But what is right for your business? Thanks to our friends at Retail Customer Experience, you now have this handy infographic that gives you the run down on these two technologies. As you willContinue Reading …
Anyone who has been in the restaurant industry has undoubtedly heard horror stories of employees stealing from restaurant owners. These stories are often viewed as fables warning against lackluster management or lazy managers. Despite this belief, however, these matters are very real and any restaurant owner or manager should be aware of what some of the most common tricks are and what to look out for. The National Federation of Independent Business estimates that as many as 30% of the average company’s employees do steal and the National Restaurant Association estimates that these thefts account for roughly 4% of annual sales. This is a huge number! Say, for example, your restaurant does $1,000,000 in sales this year. At 4%, your business would be losing $40,000 dueContinue Reading …