Everyone wants to get the most out of their POS investment. A way to do this is to have printers, screens, and terminals in the kitchen that allow the servers to communicate orders to the kitchen quickly and efficiently. The kitchen, however, is the roughest area of the restaurant on the equipment. If the hardware is damaged or not working properly, your bottom line is affected. Here are 8 ways to make sure your investment continues to work for you: Make sure paper is in the printer before peak hours: You are in the midst of the lunch rush; orders are popping out of the printer left and right. Next thing you know, the printer stops printing. The little green light indicates it’s out
Almost everyone has faced the decision on whether or not to purchase an extended warranty. How many times do we say “no”, only to have the product fall apart the day after the warranty expires? Most restaurants spend tens of thousands of dollars on their POS equipment and software. There are few other purchases that are more critical to the restaurant’s operation. In our personal lives, when we make large-ticket purchases, we often seek out some sort of warranty or maintenance for the item. Take a car, for example. These days, most cars come with some sort of coverage that allows for regular maintenance on the vehicle. And this is a HUGE selling point for consumers! So why would this be any different for
The topic of mobile payments has been red hot lately. As we saw at NRF a few weeks back, the debate of whether Bluetooth Low Energy (BLE) or Near Field Communication (NFC) will be the clear winner has been heating up since Apple’s announcement of iBeacon and PayPal’s Beacon that utilizes BLE technology to submit transactions or to engage the consumer in ways that NFC cannot. NFC supporters have delivered valid points that would suggest NFC as a clear winner, while BLE advocates also have some great things to say. But what is right for your business? Thanks to our friends at Retail Customer Experience, you now have this handy infographic that gives you the run down on these two technologies. As you will
It has been a long week in New York City at NRF2014. As much as I enjoyed traveling back to one of the greatest cities in the world, walking the largest trade show floor that I have ever walked (multiple times, I might add), and spending time with customers and vendors, I am happy to say I am on my way back home. The show was a great success and you can find our recap of the items we saw there on our YouTube channel. As I fly home and think back to our 3 days at the show and our webinar this past week, the biggest thing that continues to stick out in my mind is the absence of a consumer based mobile
So you’ve made the decision to install a POS system… Now what? There are many factors that go into a successful POS implementation, not the least of which is the partner and products you choose. A myriad of resources will talk about how to choose a system and what hardware will work best to achieve your goals. Not as many discuss the next steps. Here are seven important tips for a successful implementation after your company has made the important choice of partner and system. 1. Define the “point people” for your organization, your POS partner and any other vendor companies involved. Often the person who made the POS system purchase decision is not the same person responsible for implementation out to the restaurants.