Ryan Williams
Jeremy Julian

Personalization: Using the Data Gold Mine

December 14, 2017

How do restaurants adapt and stay current with the ever-changing market?   The answer: data.   Data is the engine that powers restaurant innovation and will continue to do in 2018 and beyond. Whether it’s consumer metrics from in-unit sensors or a “smart” refrigerator that helps identify kitchen inefficiencies, restaurant operations will become even more data-driven.   So our advice: if you are not looking at the plethora data at your hands, then you are certainly missing out.   “Data matters more than ever,” in the restaurant of the future, says Richard Coraine, chief of staff for Union Square Hospitality Group. It will help operators track diner preferences to deliver personalized service—and targeted marketing. Data, in the form of applicant tracking and onboarding metrics,Continue Reading …

The Restaurant Technology Guys Podcast Ep. 034: Driving higher profits with digital signage

December 13, 2017

Have you ever wondered “What’s one easy way I could make my restaurant more profitable?”. It’s probably more like when haven’t you wondered that?! In today’s podcast, Jeremy and Ryan discuss one easy way to help increase profits and make a bigger impact on the guest experience! It’s a win-win that you can’t afford to miss! www.upshow.tv/rtg

What’s on the 2018 Restaurant Technology Horizon?

December 12, 2017

With 2018 right around the corner, we have been wondering, “what kind of technology are we going to see in 2018?” Luckily for our readers, we are here to look into our crystal ball and predict the future (we wish!). Just kidding. But, based on what we have seen come out in 2017, we have a decent idea of what we may be seeing in the coming year. So, take a seat and enjoy the ride!   The ‘New’ Web App Folks love using apps because they are quick and easy-to-use, well, most of the time. Consumers love the web because of the robust information and larger, more recognizable calls-to-action.   Well, why not mix the best of both worlds?   In 2018, expectContinue Reading …

How to Deal with Negative Restaurant Reviews

November 29, 2017

We have all been there: you got a negative review on social media. It was on one of the platforms of Facebook, Yelp, Foursquare and/or Google. How did you deal with that review? Just tell yourself to ignore it? Did you try to engage the poster? Or, did you get offended/angry, go about your day and never stop thinking about that review?   We are here to tell you: engage the user.   Why would you engage a user? Think of it this way: nearly 70% of people using the Internet are influenced by reviews. This means that you’ve got to take your restaurant reviews seriously – whether they are positive or negative.   It is important to be proactive when it comes toContinue Reading …

RTG Podcast Listener Giveaway – GoPro Hero 6

November 21, 2017

We’re excited to announce our first ever giveaway! Since restaurant operators work hard AND play hard… RTG and Vantiv have teamed up to present this giveaway in the spirit of both. Use it to post delicious videos of your restaurant or brag about your latest trail ride, either way you win. The RTG podcast is packed with advice from pros who know the restaurant industry like the back of their hand. Browse our podcasts here. Enter Contest  

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