Ryan Williams
Jeremy Julian

Technology Adoption: Chains vs. Independents

August 24, 2016

Are you an independent owner who isn’t sold on all the technology and apps that are available out in the market? Well, you are not alone. Independent operators aren’t as convinced as their chain counterparts that technology gives them a competitive advantage. According to a recent survey from the National Restaurant Association, more than half of independent owners say that technology actually makes the restaurant experience more complicated for customers. In this day and age where technology is being pushed so hard and fast, is it really a bad thing to slow down and interact face-to-face?     Although, this paints only a partial picture. True, independent owners are not completely sold on technology, but the biggest barrier to implementing tech is the cost.Continue Reading …

Is Email Marketing Eating your Profits?

August 11, 2016

Email marketing is a powerful and effective tool. It helps build your brand, enrich customer loyalty and increase interaction. However, without careful monitoring and segmenting, that campaign could eat into profits and drive down overall campaign profitability. Paytronix Systems, Inc., a leading provider of reward program solutions to restaurants, released their second brief in its Data Insights series. It explains that marketers often swallow their profits with email campaigns that target “cannibals,” or guests who would have come in anyway. According to the Paytronix research, these blind campaigns inadvertently discount full price sales that would have happened without the offer. Could this be something your restaurant is doing? People walking in through the door is a great thing. But if they were going toContinue Reading …

From food truck to restaurant: 6 Things to keep in mind

August 2, 2016

If you’re looking to capitalize on your food truck’s runaway success by adding a brick-and-mortar restaurant to your fold, keep these tips in mind: Stay true to your original goals. What made you want to open a food truck in the first place? Did you want to be a chef or owner, but didn’t want the overhead of a brick-and-mortar at the time? What is your growth strategy? Now that you’ve achieved success with your food truck, how would you like to grow professionally? Remember why you wanted to get into the business and bring that energy, enthusiasm and dedication to your restaurant. Research locations. Location, location, location. As a food truck traveling around, where you park is important. You already serve popular mealsContinue Reading …

3 Sure-Fire Fails When Implementing New Tech

July 27, 2016

  Restaurants adopt technology, typically, at a slower rate than most other industries. But there has been a substantial push to close that gap. However, the problem is, by the time the technology has been caught up, there is already something to replace it. Here are some tips to help on how to get the right technology into your restaurants. Be adaptable If you wait three, six or nine months, the whole technology game will change. That’s why it is crucial to find a vendor and/or developer who evolve with companies as they grow. As a company, being open to change allows you to be nimble and find new opportunities and revenue streams.   Test, test, test. Before rolling out a new website orContinue Reading …

Major fast-food chain hit by cyber attack

July 21, 2016

A few weeks ago, Wendy announced that over 1,000 of its restaurants have been affected by a malicious malware attack. The burger chain did not speculate how many people may have been affected, though it did confirm that the hackers were able to steal its customers’ credit and debit card information. The data breach is more than three times bigger than initially thought. The original data breach was believed to have affected “fewer than 300” of its 5,144 franchised locations in the United States when the malware was discovered in May. According to Wendy’s, the attackers used a remote access tool to target a point-of-sale system that, as of the previous announcement, the company didn’t think had been infected. The malware was able toContinue Reading …

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