In this episode of the Restaurant Technology Guys podcast, Jeremy interviews Mike Mcfall, the co-CEO and president of Biggby Coffee, a fast-growing coffee franchise with over 250 locations. Mike shares his insights on how he and his partner Bob Fish built Biggby Coffee from a single store in Michigan to a national brand that is known for its culture, values and customer service. He also talks about the challenges and opportunities of operating a coffee business in the post-pandemic era, and how technology plays a key role in enhancing the guest experience and driving loyalty. Tune in to learn from Mike’s experience and wisdom on growing a successful coffee brand. Check them out at Home (biggby.com)
