Jeremy Julian
Jeremy Julian
Join Jeremy and Ryan as they do a little gazing into the crystal ball and talk about what the FUTURE of guest experience is going to look like! They talk about some pretty future-forward things, but all things you need to consider TODAY to be ready for TOMORROW! This is one you won’t want to miss.
In this episode, Jeremy and Ryan recap a book that has made an incredible impact for their careers. They think it’s one you’ll find a HUGE value in… Check it out.
You may have noticed a growing trend that is happening slowly, but surely: the increase of self-serve kiosks. We all know Panera was one of, if not the first, major fast-food chain to integrate self-serve kiosks into their restaurants. Now that time has passed, there are some big players taking notice and following suit. McDonald’s and Wendy’s have both announced that they are implementing self-serve kiosks into their restaurants. What does this mean to the industry? Are kiosks the future of the restaurant industry? Will machines finally replace humans? OK, the last question is a bit dramatic. However, is this not the first step in that direction? Let’s check out some facts: 13% percent of consumers (and 20% of 18-to 44-year olds)Continue Reading …
Continuing from last week’s article, The Future of Tech & Food Pt.1, we are taking another look overseas to see how chains are using technology in new and interesting ways. If you missed our previous article, be sure to click on the link above. McDonalds in Sweden changing job applications, maybe forever. McDonalds in Sweden making it easier to apply with Job Box. Applicants no longer need to submit an application nor fill out an application. How convenient is that!? Instead, applicants can enter the soundproof Job Box and inside, applicants can participate in a six-question video interview. The chain says that the booth makes the application process accessible to young, tech-savvy job-seekers. This is an extension of McDonald’s existing videoContinue Reading …
Today, we are looking beyond our borders to what kind of technology restaurant operators in foreign countries are using to improve customer service and cater to new customers. True, the following services may not be available us now, but we expect to see them popping up in the US soon. Voice-recognition ordering kiosks at KFC Hong Kong Self-ordering kiosks in Hong Kong were not working. Customers took way too much time searching for the items they wanted instead of ordering, paying and eating. This poor user experience lead to longer waiting times and higher customer frustration. So how do fix this problem? Enter in KFC. They created the first-ever voice-recognition ordering machine. The food-ordering machine is ‘smarter’ than a self-order kiosks, as itContinue Reading …
We all know that the restaurant space has crazy high turnover. But what if your restaurant could be different? How much money would you save? How much better guest experience would your patrons have? Join Jeremy and Ryan as they do a deep dive into how to attract, hire, and keep TOP talent. You’re not going to want to miss this one!
