Jeremy Julian
Jeremy Julian
The cost of employees who steal goes far beyond a comped meal or a few dollars from the cash register. These costs appear in many ways, including a smaller product inventory, increased security within the restaurant, distracted or unhappy staff, and the price of hiring and training new employees to replace the thieves once they have been caught. The National Restaurant Association estimates that employee theft costs restaurants between 3% and 7% of gross sales every year. To protect your restaurant, the Restaurant Technology Guys have put together a few things to look out for among your staff, and some ways to stop employee theft in its tracks. 3 Warning Signs That Employees Are Stealing The first step to stopping your employees from stealing isContinue Reading …
June 23, 2014 For more information contact Ryan Williams at Ryan.Williams@CBSNorthStar.com Press Release The world as restaurateurs know is about to change. Custom Business Solutions (CBS), the hospitality industry’s leader in technology, is launching its innovative NorthStar Order Entry sales solution for Windows. Windows users can now experience the industry’s best omnichannel ordering solution. NorthStar Order Entry delivers powerful flexibility through its five ordering methods in one software package. By combining POS, Guest, Kiosk, Mobile, and Web Ordering all from the same platform, hospitality professionals can maximize efficiency and profitability. “This is a tremendous opportunity for both CBS and our customers. With our new Windows 8 platform, we are able to offer increased flexibility to how restaurateurs run their business,” said Art Julian, CEOContinue Reading …
Everyone wants to get the most out of their POS investment. A way to do this is to have printers, screens, and terminals in the kitchen that allow the servers to communicate orders to the kitchen quickly and efficiently. The kitchen, however, is the roughest area of the restaurant on the equipment. If the hardware is damaged or not working properly, your bottom line is affected. Here are 8 ways to make sure your investment continues to work for you: Make sure paper is in the printer before peak hours: You are in the midst of the lunch rush; orders are popping out of the printer left and right. Next thing you know, the printer stops printing. The little green light indicates it’s outContinue Reading …
As unfortunate as it may be, scams have always been a part of life. Everyone has to be mindful of people that are trying to take advantage of certain situations or certain weaknesses. The restaurant industry is especially prone to scammers. One of the more recent scams I’ve seen lately involves people posing as a loyalty program and signing up restaurants. They then have access to the restaurant’s computer system and can pull sensitive POS Data. This scenario made me think back to times over the years that we have gotten calls from our customers facing similar issues. Whenever customers faced this situation, we would suggest these 6 ways to help secure their POS system. Always confirm the identity of the person on theContinue Reading …
Almost everyone has faced the decision on whether or not to purchase an extended warranty. How many times do we say “no”, only to have the product fall apart the day after the warranty expires? Most restaurants spend tens of thousands of dollars on their POS equipment and software. There are few other purchases that are more critical to the restaurant’s operation. In our personal lives, when we make large-ticket purchases, we often seek out some sort of warranty or maintenance for the item. Take a car, for example. These days, most cars come with some sort of coverage that allows for regular maintenance on the vehicle. And this is a HUGE selling point for consumers! So why would this be any different forContinue Reading …
Restaurant business owners and managers spend thousands of dollars every year investing in POS systems, hardware, software, and maintenance. All of the money spent on these components is spent in the hopes of automating their business and providing the best service to the customer. What happens to these investments when they are handed over to the staff? Unfortunately, most employees don’t really care about the restaurant’s hardware and would never dream of handling their own laptops or cell phones in the same fashion they handle the POS hardware. As an owner, what can you do to help get the most out of your POS investment? Here are some simple tips to help you extend the life of your hardware. 1. Do a daily spot checkContinue Reading …
