Ryan Williams
Jeremy Julian

Tag : Asset Protection

I just upgraded my POS, am I PCI compliant now?

July 10, 2014

So you just upgraded your system to a shiny new POS system. Your software is now at the forefront of technology. You shouldn’t have to worry about PCI compliance at this point, should you? Maybe, maybe not. PCI compliance… What a fickle beast you are.  Even after 20+ years in the hospitality POS industry, consumer card protection is the one topic that never gets old. For those of you without direct experience with it, here’s a little education on the PCI. Depending on your POS platform, you will either be considered an “on premise vendor” which requires you to fill out SAQ C or SAQ D.  Each of these have their own separate compliance, questions, regulations, etc. etc. If you have integrated credit cardsContinue Reading …

Custom Business Solutions NorthStar Order Entry Now Available For Windows

June 23, 2014

June 23, 2014 For more information contact Ryan Williams at Ryan.Williams@CBSNorthStar.com Press Release The world as restaurateurs know is about to change. Custom Business Solutions (CBS), the hospitality industry’s leader in technology, is launching its innovative NorthStar Order Entry sales solution for Windows. Windows users can now experience the industry’s best omnichannel ordering solution. NorthStar Order Entry delivers powerful flexibility through its five ordering methods in one software package. By combining POS, Guest, Kiosk, Mobile, and Web Ordering all from the same platform, hospitality professionals can maximize efficiency and profitability. “This is a tremendous opportunity for both CBS and our customers. With our new Windows 8 platform, we are able to offer increased flexibility to how restaurateurs run their business,” said Art Julian, CEOContinue Reading …

6 Easy Ways to Secure Your POS System

April 30, 2014

As unfortunate as it may be, scams have always been a part of life.  Everyone has to be mindful of people that are trying to take advantage of certain situations or certain weaknesses.  The restaurant industry is especially prone to scammers.  One of the more recent scams I’ve seen lately involves people posing as a loyalty program and signing up restaurants.  They then have access to the restaurant’s computer system and can pull sensitive POS Data.  This scenario made me think back to times over the years that we have gotten calls from our customers facing similar issues.  Whenever customers faced this situation, we would suggest these 6 ways to help secure their POS system. Always confirm the identity of the person on theContinue Reading …

8 Reasons Why a POS Maintenance Agreement is a Great Idea

February 26, 2014

Almost everyone has faced the decision on whether or not to purchase an extended warranty.  How many times do we say “no”, only to have the product fall apart the day after the warranty expires? Most restaurants spend tens of thousands of dollars on their POS equipment and software. There are few other purchases that are more critical to the restaurant’s operation. In our personal lives, when we make large-ticket purchases, we often seek out some sort of warranty or maintenance for the item.  Take a car, for example. These days, most cars come with some sort of coverage that allows for regular maintenance on the vehicle. And this is a HUGE selling point for consumers! So why would this be any different forContinue Reading …

Internal Theft: 8 Common Ways Employees Steal

January 28, 2014

Anyone who has been in the restaurant industry has undoubtedly heard horror stories of employees stealing from restaurant owners.  These stories are often viewed as fables warning against lackluster management or lazy managers.  Despite this belief, however, these matters are very real and any restaurant owner or manager should be aware of what some of the most common tricks are and what to look out for.  The National Federation of Independent Business estimates that as many as 30% of the average company’s employees do steal and the National Restaurant Association estimates that these thefts account for roughly 4% of annual sales.  This is a huge number!  Say, for example, your restaurant does $1,000,000 in sales this year. At 4%, your business would be losing $40,000 dueContinue Reading …

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