The Restaurant Technology Guys Podcast Ep. 072: The Guys talk with CEO and Founder of Chowly Sterling Douglas about 3rd party delivery and ghost kitchens.
Is the restaurant chatbot just another passing fad; one more “must-have” marketing tool that will turn out to be much less effective than the hype surrounding it would suggest? Or are they going to be an essential means of engaging with customers that no restaurant can afford to be without? The rise of the chatbot in other customer service industries has certainly been spectacular. In fact, according to a recent Business Insider study some 80% of customer-facing businesses expect to be using chatbots in 2020 and almost half of those questioned are already doing so. More than 40% believe that the use of these tools will enhance their customers’ experience. What Chatbots Are and What they Do And there may be good reasons for this belief.