Both staff and customers will have understandable fears as restaurants begin to reopen amid the COVID-19 pandemic. How you manage restaurant fears as reopenings expand will have a huge impact on your business.
The integration of technology into our daily lives has never been greater, and “consumerized” technology is constantly adapting to improve our user experience. In the restaurant industry, this technology is creating a more efficient workplace and more intricate connections to our customers. Consumerized technology is reaching into the restaurant business in a variety of ways, including: Mobile ordering: taking orders through digital channels, including takeout and delivery orders through your website or mobile application, and orders via tabletop tablet within the restaurant. Bring Your Own Device (BYOD) policies: employees use personal devices like smartphones, tablets, and laptops as a part of their workflow, and can access your restaurant’s data and applications. Software as a Service (SaaS): any cloud-based point of sale (POS) system or other
As restaurateurs consider integrating or updating their traditional point of sale (POS) systems with software as a service (SaaS) or cloud-based solutions, keeping track of all of the programs that keep the restaurant functioning becomes a job all its own. Managing multiple sources, services and vendors – what we call “technology sprawl” – can become a burden and reduce efficiency within your operation. So what is the best method for managing technology sprawl? Should restaurants stick with their traditional POS and add features and functions as needed, or make the switch to an all-in-one provider? What is Technology Sprawl? Technology sprawl occurs when information is separated by a variety of applications that don’t always communicate well with each other. Since POS systems have traditionally
Readers familiar with our blog know that we believe tablets are the future of restaurant operations. If you’re considering a tablet-based upgrade your POS system, you might be wondering where the best place for your tablets would be. In the servers’ hands? In the kitchen? The front desk? All of the above? We’ve identified 4 places tablets can give your restaurant a boost. Adding tablets to these crucial touch points in your restaurant can increase sales, improve efficiency, engage customers, encourage repeat business, and create a better overall experience for guests and staff alike. 4 Places Tablets Can Give Your Restaurant a Boost 1) Front of House A wireless connection from the wait staff to the cooks can save a considerable amount of time. Servers no
Minimum wage increases are all the rage today in places like Seattle and Los Angeles, where local governments are phasing in a $15-an-hour minimum for labor over the next few years. While some can look forward to a slightly bigger paycheck, restaurant owners and employees alike are concerned about what these increases will do to their industry. In June, the Wall Street Journal estimated that profit margins for restaurants in cities or states with rising minimum wages could shrink by one to four percentage points, based on a study by Moody’s Investors Service. Now, minimum wage staff typically don’t make up most of a restaurant’s team. So why the lost profits? Moody’s says that employers will probably introduce across-the-board raises to keep veteran workers happy and maintain the
Do you have a smartphone? Of course you do. The power of these personal pocket computers continues to percolate through our everyday lives, and people who live without these mobile devices are becoming hard to find. In fact, the Global Web Index recently found that four out of five of American adults who use the Internet own a smartphone. And according to a ComScore report released in August 2014, 60% of digital media consumption now happens on smartphones and tablets, while the remainder still occurs on desktop-based systems. Finally, an eMarketer report predicts that the global smartphone audience will surpass 2 billion in 2015, and shows no signs of slowing. As the Restaurant Technology Guys, we couldn’t be happier about these developments. And you