2020 has been a year like no other. And the COVID-19 pandemic has accelerated a number of restaurant trends that are now providing immense challenges – but also tremendous opportunities – for the industry
Are in-car ordering apps the next big thing to hit the restaurant industry? According to a 2019 survey by OnePoll, Americans spend on average more than 8 hours a week in their cars.
In today’s COVID-19 world, mobile ordering is more important than ever. To succeed in this day and age, it’s vital you optimize your restaurant for mobile orders.
Both staff and customers will have understandable fears as restaurants begin to reopen amid the COVID-19 pandemic. How you manage restaurant fears as reopenings expand will have a huge impact on your business.
The integration of technology into our daily lives has never been greater, and “consumerized” technology is constantly adapting to improve our user experience. In the restaurant industry, this technology is creating a more efficient workplace and more intricate connections to our customers. Consumerized technology is reaching into the restaurant business in a variety of ways, including: Mobile ordering: taking orders through digital channels, including takeout and delivery orders through your website or mobile application, and orders via tabletop tablet within the restaurant. Bring Your Own Device (BYOD) policies: employees use personal devices like smartphones, tablets, and laptops as a part of their workflow, and can access your restaurant’s data and applications. Software as a Service (SaaS): any cloud-based point of sale (POS) system or other
As restaurateurs consider integrating or updating their traditional point of sale (POS) systems with software as a service (SaaS) or cloud-based solutions, keeping track of all of the programs that keep the restaurant functioning becomes a job all its own. Managing multiple sources, services and vendors – what we call “technology sprawl” – can become a burden and reduce efficiency within your operation. So what is the best method for managing technology sprawl? Should restaurants stick with their traditional POS and add features and functions as needed, or make the switch to an all-in-one provider? What is Technology Sprawl? Technology sprawl occurs when information is separated by a variety of applications that don’t always communicate well with each other. Since POS systems have traditionally