The cruise industry isn’t one that you’d typically associate with high-tech. Until now. Norwegian Cruise Line’s newest addition to the fleet, the Norwegian Escape, does just that. Of course, we’ve written ad nauseum of technology in the restaurant space (like we did here, here, and here), and with good reason. The restaurant industry has long led the way in the use of technology to improve the guest experience. However, with the announcement of the Norwegian Escape, the cruise industry has apparently taken note, and for the first time ever a cruise ship will use an iPad point of sale system. In other words, Norwegian’s new ship done changed the game up for cruiseliners. The Norwegian Escape, the luxurious and much-anticipated new ship based out of
The Melting Pot has announced that all 125 of its locations across the United States will be integrating CBS’s tablet ordering system known as NorthStar Order Entry. The change is expected to happen over the next three years. The Melting Pot tested NorthStar Order Entry at several of its locations and experienced positive results and feedback, including faster service and better tips! So they decided it was a worthwhile investment that would have an excellent ROI by increasing profits, reducing waste, and improving the customer experience. Win-win! NorthStar Order Entry is a POS (point of sale) system that offers five ways to take orders: staff-facing POS, guest-facing (tabletop), lobby kiosk, online, and mobile devices. NorthStar Order Entry also features WorldView monitoring, putting all your locations on a single
Ah, the kitchen. The heart of the restaurant. It’s truly where the magic happens, isn’t it? Where ordinary morsels of food are transformed into works of art, engaging the senses and delighting the palette. Customers envision that behind those double doors are brilliant chefs (usually European – why is that?) in clean white coats and tall hats, hard at work creating their culinary masterpieces, floating about the kitchen with inspiring classical music playing in the background, a glistening of sweat on their brow. It’s a fantastic mystery, like the inner workings of Willy Wonka’s chocolate factory. We’ll just let them carry on with that fantasy…but we know the truth. While the kitchen is indeed the heart of a restaurant, often it ends up being
Custom Business Solutions to partner with Tekmark® Global Solutions, LLC and Aerohive Networks to deliver a bundled wireless ordering solution.
Check out our friends Bo’s Steakhouse CEO Tom Sacco as he discusses the use of technology including the innovative iPad point of sale NorthStar Order Entry omnichannel ordering experience.
June 23, 2014 For more information contact Ryan Williams at Ryan.Williams@CBSNorthStar.com Press Release The world as restaurateurs know is about to change. Custom Business Solutions (CBS), the hospitality industry’s leader in technology, is launching its innovative NorthStar Order Entry sales solution for Windows. Windows users can now experience the industry’s best omnichannel ordering solution. NorthStar Order Entry delivers powerful flexibility through its five ordering methods in one software package. By combining POS, Guest, Kiosk, Mobile, and Web Ordering all from the same platform, hospitality professionals can maximize efficiency and profitability. “This is a tremendous opportunity for both CBS and our customers. With our new Windows 8 platform, we are able to offer increased flexibility to how restaurateurs run their business,” said Art Julian, CEO