The Melting Pot has announced that all 125 of its locations across the United States will be integrating CBS’s tablet ordering system known as NorthStar Order Entry. The change is expected to happen over the next three years.
The Melting Pot tested NorthStar Order Entry at several of its locations and experienced positive results and feedback, including faster service and better tips! So they decided it was a worthwhile investment that would have an excellent ROI by increasing profits, reducing waste, and improving the customer experience. Win-win!
NorthStar Order Entry is a POS (point of sale) system that offers five ways to take orders: staff-facing POS, guest-facing (tabletop), lobby kiosk, online, and mobile devices. NorthStar Order Entry also features WorldView monitoring, putting all your locations on a single page and keeping a watchful eye on the system’s vitals.
The best part is that it’s a cloud-based software, so ALL data is stored in a single location online and can be easily managed from anywhere you have internet access.
Check out this quick, fun video about how NorthStar Order Entry works:
POS systems are a wise investment for busy restaurateurs because they reduce customer wait times, eliminate server error, and send orders to the kitchen or bar immediately for fast service.
Gone are the days of desperately trying to catch a server’s eye in order to get a refill or order something else from the menu. Tabletop POS systems put the control in the customer’s hands (literally) and enable them to open tabs and immediately start ordering. Of course, the servers will be around when guests need them – but now they are freed up to focus on improving the customer experience, rather than running around like chickens with their heads cut off.
A great customer experience will result in better tips and more orders, as well as customer loyalty and word-of-mouth referrals.
Another feature of a great POS system like NorthStar Order Entry is the ability to gather customer data and do targeted marketing campaigns, customer loyalty programs and the like. Training your staff is super easy and quick, and CBS offers excellent 24/7 customer support should you have any questions or concerns about the software.
Other restaurants that use NorthStar Order Entry include Stacked (which will be opening a location in fall 2015 in Huntington Beach!), Chili’s, Buffalo Wild Wings, and Applebee’s.
Congratulations to The Melting Pot!
Melting Pot to use NorthStar Order Entry Nationwide: Check out the OC Register article here.