On a recent warm October evening, as Bon Jovi was prepping to light up the stage at The Honda Center in Anaheim, more than 30 servers and bartenders were lighting up the screens of 33 brand new POSitouch POS terminals in the new Grand Terrace Entertainment Center. The new POSitouch system performance was a hit due to the efforts of Custom Business Solutions, Inc. and more than 1100 guests were served opening night at the Honda Center’s new fine dining restaurant/bar.
Custom Business Solutions, headquartered in Irvine, CA, was chosen to implement a new POSitouch system for Grand Terrace based on the past experience of Grand Terrace operations executives with both POSitouch and the CBS team. CBS came through by working down to the wire with the Grand Terrace construction and technical teams to complete the onsite installation in less than three days. In all, thirty-three Toshiba POS terminals running POSitouch and related printers were installed in the 15,000-foot indoor-outdoor facility.
“Grand Terrace put a big challenge out there for the CBS team.” said Jeremy Julian, VP Professional Services for CBS “There was something like a 28-day timeframe for the whole project. We set all the terminals and printers up in our production facility, installed software, configured the database and tested it all before taking it out to the site. We had less than three days to do the actual install and our team stayed on through the grand opening night to handle last minute training and even a few menu changes.”
The Grand Terrace is a private club located on the San Manuel Premier level of the arena and is available to luxury suite owners who have purchased an additional membership. Before each performance a fine-dining menu and cocktails are served in a luxurious indoor-outdoor setting. After the show, the venue is open to the public with a limited food menu and cocktails. This presents a special challenge where quick table turns are essential during the short pre-show hours. POSitouch with its easy user interface helps the staff handle customer orders and checkouts quickly and easily.
CBS has been the leading POSitouch reseller in the U.S. for more than ten years and has installed thousands of POSitouch systems to date. For more information about POSitouch and Custom Business Solutions please contact CBS at 800-551-7674 or visit www.cbsnorthstar.com.
About Custom Business Solutions, Inc.
CBS provides a full range of restaurant technology products and services for the restaurant and hospitality industry throughout the Western United States. CBS is the developer of NorthStar Order Entry, an innovative iPad-based POS system and NorthStar Recipe Viewer, the leading recipe management system. CBS is the leading provider of the fully integrated POSitouch point-of-sale systems, comprehensive training or contract maintenance services, CBS provides operators of all sizes with effective POS and reporting systems to drive their business. CBS is headquartered in Irvine, CA with regional offices in Dallas, TX. For more information visit www.cbsnorthstar.com
About Honda Center’s Grand Terrace
The Grand Terrace is an exclusive 15,000-square-foot indoor and outdoor entertainment space located on the San Manuel Premium Level of Honda Center. Featuring more than 100 feet of bar space, upscale décor and service of the highest degree, The Grand Terrace will be an entertainment setting like no other. For more information visit www.hondacenter.com.
Gary Stotko, VP, Sales & Marketing, Custom Business Solutions