We have a special treat for you! Our friend Ken Rhie, the CEO of Trumpia, wrote an article for us about how to improve customer service by texting customers. Check it out! If you missed the previous article Ken wrote for us, click on the link below: Managing Your Restaurant is Easier When You Use Texting Services Excellent customer service is pivotal to running a successful restaurant. When you want to communicate with customers more effectively, it’s time to implement a software program that provides texting services for restaurants. Texting allows you to focus on your customer service by communicating in a way that is fast, efficient, and is preferred by customers. When you are trying to find ways to provide cost-effective customer
Today, we are getting back to business basics and covering the SWOT analysis and how it can help any business – old and new. The SWOT analysis is a strategic planning tool that helps a business identify their own strengths and weaknesses, as well as any opportunities and threats that may exist in a specific business situation. A SWOT analysis is a good tool for general business strategizing and a starting point for team discussions. When is the last time your business completed a SWOT analysis? Here is some advice: To get the most complete, objective results, a SWOT analysis is best conducted by a group of people with different perspectives and stakes in your company. Management, sales, customer service, and even customers can
Ever wonder what all the buzz was about surrounding all these new-fangled payment types like Apple Pay, EMV, Door Dash, and others? Are you confused about what that means for your business and what you need to do about it? Then this podcast is for you! Check it out now!
Today, we are continuing our theme of talking mobile apps by showcasing some apps and technology that are changing the way restaurants operate and improve customer experience. In case you missed any of our previous articles, you can check them out here: Drive-thru Innovations with Mobile Apps Restaurants, Mobile Apps and the Future Rooam – Eliminating the wait to pay Imagine: you are at a busy bar, standing behind other customers for 15 minutes trying to hail a bartender just to close a check. You get frustrated, you want to leave and you do not want to leave your card or get charged the 15% surcharge……and then your Uber/Lyft/Cab arrives. Sound familiar? That scenario inspired the creation of Rooam, which allows customers to
Technology and in particular, mobile technology, is the future. It has encompassed every aspect of our lives and is further integrating into everything we do. But, as a reader of this blog, you already knew that! So why are we talking about this? Because my friends, the future is here. Let’s talk about what Amazon is doing. Over the past year or so, Amazon has been opening small grocery stores called Amazon Go. If you are unfamiliar with Amazon Go and their plans for world domination, here is a small excerpt from their site: What is Amazon Go? Amazon Go is a new kind of store with no checkout required. We created the world’s most advanced shopping technology so you never have