The topic of mobile payments has been red hot lately. As we saw at NRF a few weeks back, the debate of whether Bluetooth Low Energy (BLE) or Near Field Communication (NFC) will be the clear winner has been heating up since Apple’s announcement of iBeacon and PayPal’s Beacon that utilizes BLE technology to submit transactions or to engage the consumer in ways that NFC cannot. NFC supporters have delivered valid points that would suggest NFC as a clear winner, while BLE advocates also have some great things to say. But what is right for your business? Thanks to our friends at Retail Customer Experience, you now have this handy infographic that gives you the run down on these two technologies. As you will
Anyone who has been in the restaurant industry has undoubtedly heard horror stories of employees stealing from restaurant owners. These stories are often viewed as fables warning against lackluster management or lazy managers. Despite this belief, however, these matters are very real and any restaurant owner or manager should be aware of what some of the most common tricks are and what to look out for. The National Federation of Independent Business estimates that as many as 30% of the average company’s employees do steal and the National Restaurant Association estimates that these thefts account for roughly 4% of annual sales. This is a huge number! Say, for example, your restaurant does $1,000,000 in sales this year. At 4%, your business would be losing $40,000 due
It has been a long week in New York City at NRF2014. As much as I enjoyed traveling back to one of the greatest cities in the world, walking the largest trade show floor that I have ever walked (multiple times, I might add), and spending time with customers and vendors, I am happy to say I am on my way back home. The show was a great success and you can find our recap of the items we saw there on our YouTube channel. As I fly home and think back to our 3 days at the show and our webinar this past week, the biggest thing that continues to stick out in my mind is the absence of a consumer based mobile
Good Morning! This is the Restaurant Technology Guys reporting Live from New York. Jeremy and I have been here all week at the National Retail Federation’s Big Show, the largest retail show in the country. The show has been going on for 103 years! Why are we here? Typically retail groups adopt this technology before the restaurant groups do. Be it because their volume is higher or the profits are higher, usually, we’ll see retail adopt the technology first then it comes to restaurants. We’re here on a scouting mission and we want to cover some of it and report it to you.
Restaurant business owners and managers spend thousands of dollars every year investing in POS systems, hardware, software, and maintenance. All of the money spent on these components is spent in the hopes of automating their business and providing the best service to the customer. What happens to these investments when they are handed over to the staff? Unfortunately, most employees don’t really care about the restaurant’s hardware and would never dream of handling their own laptops or cell phones in the same fashion they handle the POS hardware. As an owner, what can you do to help get the most out of your POS investment? Here are some simple tips to help you extend the life of your hardware. 1. Do a daily spot check
As I sit on the plane flying to the 2014 NRF Show in New York City, I can only imagine what the vendors have thought up to introduce to the retail and grocery vertical. You may be asking yourself “Why are the Restaurant Technology Guys – the Internet-renowned gurus of restaurant technology – going to a retail show?” The reason is simple. Most technology that arrives in the restaurant space has already been launched and vetted in the retail space. Our goal is to give you a sneak peak at what is coming next. For those of you who have been watching the newsfeeds and following the announcements from CES this past week, you saw that almost everyone is eagerly vying to be the