How a Chick-fil-A Operator Uses AI to Lead — Jon Harmeling | RTG Ep. 357
Chick-fil-A operator Jon Harmeling on using AI for significance, not just success — and the Slack question that surfaced who deserved a thank-you.
Jeremy Julian
Jon Harmeling on AI for Significance — Full Transcript | RTG Ep. 357
Full, searchable transcript of Restaurant Technology Guys Ep. 357 with Chick-fil-A Miami Shores operator Jon Harmeling on using AI for leadership, not just operations.
The Recommendation Economy Comes to Restaurants — Pat Venn, PRIMA | RTG Ep. 356
PRIMA COO Pat Venn on why restaurants can't trace their best diners, and how hotel concierges, influencers and referrals finally become trackable.
Pat Venn on the Recommendation Economy — Full Transcript | RTG Ep. 356
Full transcript: PRIMA COO Pat Venn and Jeremy Julian on the recommendation economy, diner scoring, no-shows and attribution for word-of-mouth.
Why Storytelling Saved San Pedro Fish Market — Michael Ungaro | RTG Ep. 355
Michael Ungaro on how San Pedro Fish Market went from 2.8% to 14% annual growth by telling its own story — and became Kings of Fi$h on Amazon Prime.
Michael Ungaro on Restaurant Storytelling — Full Transcript | RTG Ep. 355
Full transcript of RTG Ep. 355 with Michael Ungaro of San Pedro Fish Market — storytelling, Kings of Fi$h, an eviction, and 14% annual growth.