Are you a client of CBS Northstar? We thank you for your support and loyalty! We know it can be a stressful time integrating new technology into your restaurant, and a costly investment to boot.
Our goal is to build customers for life, and to that end we pride ourselves on providing superior customer support. So if you have questions or run into some trouble with your POSitouch, Northstar Order Entry, Northstar Recipe Viewer, or any of our other awesome products, we invite you to take advantage of our 24/7 Customer Support.
Our technicians are extremely knowledgeable and helpful. We’ll make sure you get everything you need to fix the problem without delaying or shutting down operations, because we know time is money, and in the hospitality industry, keeping customers happy is crucial!
So whether the problem can be solved over the phone, or we need to send a field technician to your restaurant, we’ll do it with a smile on our faces. We promise you’ll always speak to a live person and receive efficient, helpful assistance.
Have the following information ready for us:
Answer the who, what, when, why, and how of the problem.
Anything else you think could be relevant or helpful, let us know! The more information we have, the better we can solve the problem quickly.
In addition to calling our toll free number (800) 551-7674, you can fill out a support request form and CBS customer support will call you back.