Jeremy Julian
Jeremy Julian
After years of rumors and discussion, EMV technology is finally coming to the U.S. in a big way. Recent large-scale data breaches among companies like Target and Home Depot are pushing credit and debit card issuers in America toward this new technology in a hurry. Restaurateurs need to be aware of how this will affect their shops – and what they can do to prepare. What is EMV? EMV is a global standard for securing electronic transactions that has been developed over the last two decades. Originally created by credit card giants Europay, MasterCard and Visa, the corporation that oversees EMV now includes American Express, Discover, JCB and China UnionPay. The group has ushered in the worldwide use of “chip cards,” credit cards with aContinue Reading …
Let’s face it: human beings will seize any opportunity to celebrate, especially when it involves food or drinks. We live in a country (and day and age) characterized by stress. People are busier than ever; nearly everyone can relate to the pressure to do more and be more, keep up with the Joneses, etc. etc. The truth is, everyone needs an excuse now and then to slow down and enjoy life. Cinco de Mayo is a great day to do that – and your restaurant can help! Commonly mistaken as the Mexican Independence Day (that’s September 16), Cinco de Mayo commemorates the day of the Mexican army’s unlikely victory over the much larger French army at the Battle of Puebla on May 5, 1862. Is your restaurant prepared forContinue Reading …
If you’ve ever dined at a restaurant, chances are you’ve experienced sub-par service at least once. That may have been the result of a poorly trained or apathetic server, or it may have been due to the inefficiencies of the “old way” of doing things (i.e., absent modern technology). If you don’t have a mobile point of sale (POS) system in your restaurant, you are truly missing out on a much more efficient, streamlined process for seating, ordering, managing inventory and other back office tasks, customer satisfaction, and customer loyalty programs. With the recent advances in technology and security, this investment ought to be a no-brainer. With a mobile POS system, you will be able to: eliminate server error keep servers on the floor attending to customersContinue Reading …
The cost of employees who steal goes far beyond a comped meal or a few dollars from the cash register. These costs appear in many ways, including a smaller product inventory, increased security within the restaurant, distracted or unhappy staff, and the price of hiring and training new employees to replace the thieves once they have been caught. The National Restaurant Association estimates that employee theft costs restaurants between 3% and 7% of gross sales every year. To protect your restaurant, the Restaurant Technology Guys have put together a few things to look out for among your staff, and some ways to stop employee theft in its tracks. 3 Warning Signs That Employees Are Stealing The first step to stopping your employees from stealing isContinue Reading …
Do you need a new way to build relationships with your customers? Are you looking to differentiate yourself in the marketplace? Would you like to turn existing customers into brand ambassadors? If you’re asking these questions, it might be time to set up a customer loyalty system for your restaurant. Customer loyalty systems can take on many forms, from “Buy 10 Sandwiches, Get One Free” punch cards to a customized app that allows visitors to collect points and earn rewards. Loyalty programs are a great way to separate from the crowd, keep customers coming back and enhance overall value. These benefits of a customer loyalty system will pay off in increased repeat business, organic brand marketing and more. Benefits of a Customer Loyalty SystemContinue Reading …
In the hospitality industry, particularly the restaurant biz, loss prevention is a pretty big deal. And it goes beyond just money. Inventory, recipes, food, time – many things are at risk if you have sneaky employees – and those things can add up to big bucks. Successful and conscientious restaurateurs are very selective with what (and whom) they choose to bring into their establishments. But if you have experienced theft or a security breach in your store, loss prevention is top of mind. Biometrics may be just the thing to eliminate loss due to theft, mistake, or misuse, and provide a quick ROI. The Benefits of Using Biometrics in Your Restaurant Biometrics has been around since the 1990s, and like most technology, the longer it’s around,Continue Reading …
