Ryan Williams
Jeremy Julian

Monthly Archives: November 2015

8 Reasons SaaS is Good For Your Restaurant

November 25, 2015

Software as a Service (SaaS) programs are downloaded like any other mobile or tablet application over the internet and licensed to restaurants on a subscription basis. Unlike on-premise software, which is traditionally installed and maintained on an on-site computer, SaaS point of sale systems (POS) are leased to customers. According to Forbes, SaaS technology will replace infrastructure- and platform-based services as the dominant computing solution for businesses by 2018. But in spite of this growth, SaaS still feels new to many restaurant and business owners. As cloud-based systems like SaaS become more common, restaurateurs are finding out that these solutions provide more benefits than their outdated POS predecessors. 8 Reasons SaaS is Good For Your Restaurant 1. Less Initial Investment Traditional POS requires restaurantsContinue Reading …

The 5 Worst Effects of Consumerized Technology

November 25, 2015

The role of Information Technology continues to expand in the restaurant industry. The ability to increase productivity, monitor and analyze data, and effectively manage operations has grown in tandem with the programs that are used to operate restaurants. As the general public’s use for technology has spread, technology has adapted to the public’s tastes, designing and developing applications that are meant to be intuitive and easy to use. This “consumerized” technology has many notable benefits, which can make it easy to ignore their flaws.  What is Technology Consumerization? Gartner’s IT Glossary defines the consumerization of technology like this: “Consumerization is the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, newContinue Reading …

Bring Your Own Device in the Restaurant

November 18, 2015

For most restaurant managers, smartphones have become a scourge. Seeing an employee checking her phone usually means that somewhere in the restaurant, work isn’t getting done. As these devices – and restaurant operating systems – have evolved, their place in the restaurant has changed. In addition to online ordering and other customer-centric uses for smartphones, servers can use their handheld devices to send orders directly to the kitchen. Restaurateurs that don’t want to buy tablets for every member of the wait staff have a new, less costly option: a Bring Your Own Device (BYOD) policy that allows team members to connect directly with the restaurant’s POS over a wireless network. This system can improve productivity and give your business a jump on the competition,Continue Reading …

The Cruise Industry Just Got A Little More Hip… But How?

November 10, 2015

The cruise industry isn’t one that you’d typically associate with high-tech. Until now. Norwegian Cruise Line’s newest addition to the fleet, the Norwegian Escape, does just that. Of course, we’ve written ad nauseum of technology in the restaurant space (like we did here, here, and here), and with good reason. The restaurant industry has long led the way in the use of technology to improve the guest experience. However, with the announcement of the Norwegian Escape, the cruise industry has apparently taken note, and for the first time ever a cruise ship will use an iPad point of sale system. In other words, Norwegian’s new ship done changed the game up for cruiseliners. The Norwegian Escape, the luxurious and much-anticipated new ship based out ofContinue Reading …

Leveraging Social Media & Customer Loyalty

November 5, 2015

Leveraging Social Media & Customer Loyalty More than anything else, connections bring customers back to restaurants. A connection to the food, to the atmosphere, to that table in the back where you knew that this wasn’t just another first date. Connections between people and places have also fueled the rise of social media networks. Restaurants savvy enough to use these connections to their advantage are generating more business through methods like social media engagement and customer loyalty programs. You want to use these connections for your restaurant too, but where do you start? The tips below provide the framework, as well as a few helpful hints, for leveraging social media & customer loyalty for your business. Leveraging Social Media & Customer Loyalty 1) ClaimContinue Reading …

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